TeamPeople - Job Board
Helpdesk Support Specialist
Full Time
6/5/2019
Wilmington, DE
JO-1902-1093


Primary Function

Resolve product or service issues by communicating problems or software bugs to software development team and relaying status to clients

Duties & Responsibilities

  • Ability and willingness to learn new systems and technology.
  • Ability to communicate effectively with current and potential clients by answering product questions, provide software support in a timely and courteous manner
  • Experience providing customer telephone support
  • Degree or college coursework in Computer Science or Information Systems
  • Prior experience supporting business software applications
  • Ability and willingness to learn new systems and technology

Skills & Qualifications

  • Ability to communicate effectively with current and potential clients by answering product questions, provide software support in a timely and courteous manner
  • Resolve product or service issues by communicating problems or software bugs to software development team and relaying status to clients
  • Great problem solving ability
  • Excellent verbal and written communication skills
  • Must be able to work both independently and in a team and communicate effectively with internal staff
  • Assist in other areas as needed (i.e. contact customers, office needs, documentation and/or provide other minor technical support)
  • Excellent organizational skills, great attention to detail and effectively document client issues, requests and results
  • Experience providing customer telephone support.
  • Degree or college coursework in Computer Science or Information Systems.
  • Prior experience supporting business software applications
  • Supports software applications and provides clients with help via telephone, email and other electronic means
  • Trains users on general usage of software applications
  • Assists in the testing and evaluation of software functions
  • Provides guidance and assistance to clients per company guidelines on new processes or procedures
  • Great problem solving ability.
  • Excellent verbal and written communication skills.
  • Must be able to work both independently and in a team and communicate effectively with internal staff
  • Assist in other areas as needed (i.e. contact customers, office needs, documentation and/or provide other minor technical support)
  • Excellent organizational skills, great attention to detail and effectively document client issues, requests and results

Education & Experience

  • Providing telephone customer support: 1 year (Preferred)
  • Supporting business software applications: 1 year (Preferred)
  • Database: 1 year (Preferred)

To Apply

Use the link at the bottom of this page to apply. Please use Chrome, Firefox, or Safari (users may experience issues with Internet Explorer).

Diversity Inclusion & Customer Service Statement

TeamPeople is an organization dedicated to providing superior customer service. Outstanding customer service encompasses everything from performing the technical, creative and operational aspects of our jobs to the best of our ability, to going the extra mile to assist our customers and colleagues in any way.
We respect, value and celebrate the unique attributes, characteristics and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to collectively and more effectively address the issues that face our customers. It is our aim, therefore, that our partners, strategies and investments reflect these core values. TeamPeople is dedicated to providing superior customer service and is an Equal Opportunity Employer.

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